POLICIES

Policies

DEPOSITSThe deposit is non-refundable and non-transferable

EARLY CALL TIMES A $150 (studio) ( housecall to be determined at the time of the inquiry ) fee will be charged for booked appointment times before 8:00 a.m.

DELAYS: A late fee of $25.00 will be charged for every 15 minutes of delay when a client is late for the scheduled time, or if scheduled makeup exceeds allotted time because of client delays.

SATISFACTION GUARANTEED: Makeup will be completed to client’s satisfaction, but is not to exceed allotted makeup time. Ample time is given for each makeup upon booking.  Acceptance of completed makeup application by client is acknowledgement by client that makeup is done to his / her satisfaction.

REFUNDAdditionally, if the client fails to show-up to appointment without contacting Kim Porter via phone, email or text message, the client will pay the full amount of service scheduled for.

TRAVEL FEE: A transportation fee will be charged for locations outside of  studio. The amount will be determined at time of inquiry.

LIABILITY: All brushes and makeup products are kept sanitary and are sanitised between every makeup application.  Makeup products used are hypoallergenic.  Any skin condition should be reported by the client to the makeup artist prior to application and, if need be, a sample test of makeup may be performed on the skin to test reaction. Client(s) agree to release the makeup artist, MakeupbyKimSmith.com, its owners, and all employees and agents from liability for any skin complications due to allergic reactions.

USE OF IMAGE: MakeupbyKim-Porter.com and Kimberly Smith may use on it’s website – and / or in any brochure, flyer or other advertising it deems necessary – any and all photographs, video, audio, and any other digitally or chemically stored media that is captured or recorded by Kimberly Porter and any and all of it’s representatives or agents. Client(s) agree to release any and all claims regarding use of his / her image for such purposes. Client(s) also agrees to release name and contact information of professional photographers and / or videographers used for recording any event for which the makeup artist has been contracted to do makeup. Client(s) agree to release to MakeupbyKimSmith.com use of said photographers / videographer’s photographs and recordings.

The signed agreement serves as a release to client(s) photographer / videographer and authorises them to release to MakeupbyKimSmith.com and its owners, agents, and employees any photographs / recordings to use on any promotional materials MakeupbyKim-Porter.com deems necessary.

 

Cancellations

We understand that things come up, but when you forget to cancel your appointment without giving notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed via email 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. 

A Cancellation fee of the deposited amount  reserved will apply if you do not cancel your appointment at least 12 hours prior to your appointment or fail to cancel at all i.e. “No Show”. 

Bridal Cancellations 

A cancellation fee of the deposited amount will apply and be charged to you if you cancel your wedding day services at any time starting 5 days after your Agreement is signed, up to and including 30 days before your contracted wedding date. Any service (bridal or bridal party) cancelled within 30 days of the wedding date will require full payment of the wedding invoice total. Cancellations must be made in writing by email to [email protected] as soon as possible.

It is your responsibility to ensure that the cancellation notice is received and acknowledged by Company. Any change to a confirmed wedding date or location is subject to price change and availability of the Company. In any circumstance where our artist is ill or otherwise unable to perform the contracted services, we will provide you with another qualified artist on your wedding day.

Deposits & Payments

PAYMENT: The final balance is due on the day of the event as one payment – no exceptions. The person(s) responsible for the entire balance of payment is the person(s) who has signed the booking contract.

AIRFARE AND ACCOMMODATIONS: All costs for travel to a booked event are to be paid by client.  Costs may include, but are not limited to: airfare, hotel, transportation, parking, per diem, service incidentals and all taxes.

DEPOSITS: The deposit is non-refundable and non-transferable

Come On In

#47 Cornelio Street,

Woodbrook, Port of Spain.

 

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